As with the moderate signal, when seeing a signal reading in this range the problem generally comes down to dish alignment or poor/severe weather. In some instances, an authorized channel signal may not be coming in. If you are experiencing signal loss on all receivers, it is very likely that the weather is to blame. To fix satellite dish signal you have ensure that the coaxial and F-connector were tightly connected. If your services were turned back on and you see either “Your authorization has expired” or “A subscription is required” on your TV screen, you will need to refresh your receiver.

After the lightening, thunder always accompany it, So if you experiencing lost of signal or no signal on some channels while others are sill working then the decoder or receiver might develop tuner fault or LNB itself. Select whether you are calling from the phone number listed on your account or not. But all I have to do is turn off the receiver and then turn it back on again, and everything works fine. If your signal issue persists or is affecting all satellite receivers, take the following steps to try to rectify it: Verify connections at the receiver and (if possible) at the LNBF or multiswitch.

Snow accumulation on the surface of the dish, arm, or LNB can cause signal strengths to drop. Moderate Signal – 40-64 and 4.0 - 6.4 ECB. If you are seeing a signal reading of 0-10 you are getting no signal and no programming. If you have set up a seasonal disconnect and have returned early you may not have access to your Shaw TV or Internet services.

If you are seeing a signal reading of 0-10 you are getting no signal and no programming.

Hello, it sounds like an HDCP error with the HDMI cable and TV. Press 1 to indicate you have an active account. It is likely unable to bring in any programming, and if some is coming through it is likely cutting out for long periods of time. Generally, if a splitter is suited to a situation, our installers will let you know. "No Signal" might just mean that the TV box is powered off. © 2020 Shaw Satellite G.P., All Rights Reserved. But all I have to do is turn off the receiver and then turn it back on again, and everything works fine. If the satellite dish is located near power lines, this may cause interference. Learn more: How to troubleshoot weak or no TV signal. Are you using an electronic product that maybe causing interference with your Shaw Direct system? As with the moderate signal, when seeing a signal reading in this range the problem generally comes down to dish alignment or poor/severe weather. In most cases a service call or dish relocation will resolve the issue. You've checked to ensure that your TV and cable box were both plugged in and you have ensured that both your digital box and television are turned on. Contact us to restart your Shaw services. Cell phone towers, power transformers, and radar detectors have also been known to cause interference with some frequency ranges. Unplug the receiver's power cord from the back of the receiver or from the wall outlet. If you require more lines than your dish currently has capacity for, please call us to discuss possible solutions. If you are not able to do so safely and without damaging your equipment, please contact our call center at 1-888-554-7827 to arrange for a service call. Having a weird issue with my shaw receiver (motorolla HDDSR 600). Edit: online chat is also available today, you can chat in until 9pm MST for support as well! So I'm hoping there's a solution out there. Trace the coaxial line from dish to receiver and bypass any splitters, joiners, or surge protectors on the line. Press 1 to select "Product and technical support/Activate a receiver." Naturally, I feel like it's pretty silly to have to turn on my satellite twice every time.

Some common causes of no signal are alignment issues, connection problems, severe weather, and receiver issues. When I turn on the TV and the receiver, I get a "no signal" message. For official Shaw support, please visit https://www.shaw.ca/contact-us/, Press J to jump to the feed. If so, please contact us to book a service call to have it replaced. Ensure the TV box is powered on. Back at the cabin for the first time this year?

The solution will be different depending on the object. Try hooking up the receiver to a segment of cable before the joiner to see if the joiner is the cause of the signal dropout. New comments cannot be posted and votes cannot be cast, News and questions about Shaw products and services. Shaw Direct requires an RG rating of RG6 or higher to work. Having a weird issue with my shaw receiver (motorolla HDDSR 600). Depending on where your dish has been installed, you may experience loss of signal due to obstruction by a tree, new construction, or simply a movement of the dish itself. How to troubleshoot no signal issues on your TV Your TV is not working and you are not able to access any channels or the Guide.

Our satellite requires a clear line of sight.

Inspect the coaxial line for an RG specification written on the side. The signal level will be displayed on Line C, and also Line E, for PVRs. Your TV is not working and you are not able to access any channels or the Guide. If you lose satellite reception you would see 'receiver has lost satellite signal'. Please do not share any personal information, even if someone claims to work for Shaw. RG59 cables will tend to work for a short time on some Shaw channels before burning out. Ask tech related questions, learn about new products, and get information. Then HDMI to the TV. Cookies help us deliver our Services. Depending on which remote you are using, you may have to press the CBL button at the top of the remote first, and then the POWER … What you can try: make sure the TV turns on before the DSR600, change to channel 299 and back, or switch your HDMI for Component (red, blue, green) cables so you'll still get HD picture but it doesn't get this error. The receiver should boot up properly in less than 90 seconds. Some common causes of no signal are alignment issues, connection problems, severe weather, and receiver issues. Press 1 for Shaw Direct Satellite Services.

The channel you are missing might be part of our recent HD channel conversion. To ensure that your box is powered on: Press the POWER button on your Shaw remote control. No Signal – 0-10 and -3.0 – 1.4 ECB. All rights reserved. For more details, visit this, Enter your location for accurate product availability.

Furbies, walkie-talkies, and other electronic children's toys. A receiver requires two things to display a channel: authorization and signal.

How to troubleshoot no signal issues on your TV, How do I check for billing or service interruptions, If your digital box will not power on, please see this article for. ©2020 Shaw Communications. If your receiver is having trouble powering on with an external hard drive: Detach the external hard drive from the back of your receiver. The feed comes into the receiver on coax. Naturally, I feel like it's pretty silly to have to turn on my satellite twice every time. The TV is a Toshiba 32L 3200UC. Apart from a few rare situations involving special equipment, splitters will cause signal dropouts on what will seem like random channels. You've checked to ensure that your TV and cable box were both plugged in and you have ensured that both your digital box and television are turned on. … If you are able to do so safely, GENTLY brush the snow off the dish.

Had your Shaw Direct services turned back on? Check your user manual(s) to ensure that this is a preferred practice on your specific television. Press question mark to learn the rest of the keyboard shortcuts. What are the weather conditions in your area? Joiners used with our system need to be high power passing, with a maximum frequency range of 2100 MHz or higher to work. If you are seeing this signal strength or higher, you should be bringing in a signal with no issue. Always Power Off when there’s raining and it may also needs to reboot or do factory reset to work … When I turn on the TV and the receiver, I get a "no signal" message. If the problem persists after weather conditions have improved, please contact our call center at 1-888-554-7827. If you are seeing a signal reading of 11-39, you are getting a low signal. Shaw Direct equipment has been known to be susceptible to interference from the following products: Could there be any external interference? Some surge protectors come with coaxial ports which will cause problems when used with satellite. By using our Services or clicking I agree, you agree to our use of cookies.

If you are experiencing signal loss on only one receiver, the weather is not likely responsible. Joiners also may occasionally burn out, requiring replacement. To check the signal level on your receiver, press Options, 4, 7 to enter the System Status screen. Shaw Direct requires an RG rating of RG6 or higher to work. Did You Know: One of the quickest ways to troubleshoot power issues with your equipment is to pull the power and power cycle your equipment. Try swapping the location of the receiver to see whether the issue follows the receiver or if it's the line that may be faulty. Troubleshooting tips for missing channels, My receiver says not authorized or not subscribed, Troubleshooting tips for intermittent signal, My channel line-up type and channel listing (Classic and Advanced).

Use your Shaw Remote and press the POWER button. If you are seeing a signal reading of 40-64, you may be able to bring in some programming, but will likely see intermittent issues with channels dropping in and out during light weather, or simply not coming in at all. Inspect the coaxial line for an RG specification written on the side. Leave unplugged for 30 seconds and plug back in. Learn how to troubleshoot missing channels on your satellite receiver. When seeing a signal reading in this range, the problem generally comes down to dish alignment or poor weather.



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